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King Slide

 
 
 
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About Franchiser
Mar 15, 2017
 
 
         
‧Model
‧Specifications
‧Quantity
  ‧Billing information
‧Shipping address
‧Delivery method ‧Payment method
The system will send the
order confirmation to your registered email.
The delivery of your order will be organized once the order is confirmed.
Reminder: Please register/log in your account before purchase.
   
Delivery Details
  The warehouse will organize the delivery within two days after receiving your order confirmation.
Packaging/Delivery Costs
  Packaging:
The minimum order for each product is one box, and the quantity of products in one box can vary from different model of products. Please select the quantity carefully when purchasing.
Delivery Costs:
At “Check out”, you can select standard or express delivery. The costs of delivery will be calculated at the stage and sum up in the final bill.
Exchange/Returns Policy
  Please log into My Account > Click My Order > Click Return the Order > Fill out return information > Submit the return form.

Reminder:

  1. Each domestic UPS parcel is covered automatically up to a value of $100 against loss or damage. Or you may purchase extra shipping insurance at checkout. UPS requires that you file within nine months for damaged or undelivered parcels. A package must be undelivered for 24 hours after the expected delivery date in order for it to be considered lost. you will need a completed claim form, evidence of insurance, evidence of value, and proof of damage or loss of contents.
  2. If you notice damage while the carrier is on site, then DO NOT take possession of the damaged product(s). Instead, take pictures of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the appropriate customer service.
   
a. All products purchased at King Slide Mall are authentic. If you are not satisfied for any reason, products may be returned within 30 days of shipment for a full refund or exchange by law (provided the product is undamaged or unused). The buyer is responsible for the shipping costs.
b. If you purchase through King Slide's distributors, please refer to their return instructions or contact them for more information.
c. Repack all items including everything in the original parcel, package, return form with valid RA number, and invoice very well and prepare them for shipment.
d. Returned items must be in the original packaging.
e. All returns must include a Return Authorization (RA) number that can be obtained by contacting our Customer Service Department at 713 750 9063 or through emails
f. The refund may take 4-5 business days for your return to reach the King Slide's warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
g. If you would like to exchange the products to another model with different prices, please proceed the order as “return” and place a new order instead.
h. When you apply for “Return”, do note the reason of returns. If the order has quality issue, please indicate and attach photos as proofs.
i. The buyers are responsible for the delivery fee for returning the products (except for damaged goods or incorrect delivery).
j. Please check the parcel thoroughly on the spot when the delivery arrives. If you notice any damage on the package, do not accept the parcel. King Slide Mall does not accept returns when you sign for the parcel that has damages on the parcel.
k. Qualifications for a general return:
• Return requested within 30 days of delivery
• Must be in resalable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging
• May not have any writing on the original packaging
• May not be missing pieces
l. Please read the return/exchange policy before purchase. If you have any other question, you may contact us at 713 750 9063 or email us to kingslideusa@kingslide.com
   
Refund Method
  It may take 4-5 business days for your return to reach the King Slide's warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
After Sales Services
  If you have any other question, you may contact us at 713 750 9063 or email us to kingslideusa@kingslide.com
Return/Exchange Address
   
     






Posted in About Us By

felicia Su

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