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Ordering precaution
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- (1) Make sure the size, model when ordering to avoid errors. ( To make changes, you have to cancel the original order that has been proceeded, and make a new order )
- (2) At the time of checkout, please make sure you do agree the payment terms and shipping and handling rates, then go on transaction.
- (3) If you have any merchandise ordering, return issues, please contact the dealer you purchased, you can find contact information at the Purchase Order or Return information.
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Q
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Can I select dealers in other regions to buy?
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To save shipping costs and delivery time, we will advise you ordering from the dealers in your region, of course, you can also select dealers in other regions who provide international shipping service .
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Q
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Why does my order to be in multiple checkout?
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A
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If order is divided into different checkouts means merchandises are from different dealers, so your have to split the checkout of different dealers. |
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If there is no dealer in your region or to order amount is not sufficient for an order shipment?
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A
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Select the nearest dealers or directly buying from King Slide e-Mall and 「Contact Us」 to establish distribution points as soon as possible.
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Q
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Replacement
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A
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Merchandise sold at King Slide e-Mall are specialized products, to avoid replacement caused by communication problems, we will have no Replacement, only Return. Returns divided into the following two conditions:
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if the order has not been paid, please ordering tracking / record order status fields, click Cancel. There will be no charge.
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If the order status is displaying “shipping”, product are in transit, please click the order / record order status fields, cancel this orders, return the product directly Upon receipt of the goods, The amount will be returned upon receipt of the product. * Note: Some of the damage merchandise or used will not be refundable, so make sure it before the goods returned unused and packaging intact. Merchandise return process, will produce return shipping, so before ordering, please confirm product size and model is accurate.
* Note: Some of the damage merchandise or used will not be refundable, so make sure it before the goods returned unused and packaging intact. Merchandise return process, will produce return shipping, so before ordering, please confirm product size and model is accurate.
* If you ordering wrong size or model, please select Return, we will cancel the order and refund the money; please make new order.
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Q
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Return and Refund
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You can go to "Order Tracking / recording" and fill the return form, the system will automatically send your return form to dealer, dealer will confirm the return is approved or not; in the order, you can check purchased and return and refund regulation at the dealer’s website and contact with dealer’s directly.
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how to pay and cost of shipping/ handling?
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Payment and cost of shipping/ handling are vary from different dealers, system will recommend the most economical shipping methods.
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Q
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Ddealers not reply?
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If you encounter such a situation, we feel very sorry, please 「Contact US」, we will deal with as soon as possible.
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Q
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Why should I buy through a dealer, will it be cheaper if buying from King Slide?
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In order to serve customers, King Slide e-Mall integrate all our dealers around the world, we advise you ordering from the dealer in your region to save on shipping costs and delivery time; you could order from dealer in other region to get item and model that dealer at your region do not have.. Whether you are ordering from KingSlide or dealer, the price is the same! We do recommend you ordering from dealer in the same region to save money and time.
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To whom I should react if any issue or question for the ordering commodity at King Slide Mall?
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If any issue or question for the ordering commodity, we recommend you to ask dealers to ensure that the issue can be accurate response; the dealer can quickly clarify if the issue is from the commodity itself a problem or during the shipment, therefore issues or problems could be deal with as soon as possible.
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Online transactions Note
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Due to the different payment methods within the dealer provided, King Slide e-Mall remind you that if unknown letters or calls require consumers to operate any function at cash machines, be careful not to be fooled, you can directly confirm your purchase order with King Slide or through King Slide shopping mall's 「Contact US」 service center to verify, to ensure safe online transactions. (Taiwan can call 165 Fraud Line Query)
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